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Mawasim Organic
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Terms & Conditions

Your Agreement to the Terms and Conditions

Below are the Terms and Conditions which govern your use of (“the Site”).  The Site is operated by Mawasim Organic Trading LLC (“Mawasim”). By accepting these Terms and Conditions, you agree to comply with these Terms and Conditions in relation to your use of the Site.  If you do not accept these Terms and Conditions, please do not access, register or use this Site.  You must read, agree and accept our Terms and Conditions and Privacy Policy before you use our Site. 

Only customers 21 years of age and above are eligible as users of Mawasim’s e-commerce service.  If you are under 21 years of age, then you must obtain your parent or guardian’s consent before accessing and using the Site. Mawasim reserves the right to limit or withdraw access to the Site if it believes that a person is under the age of 21 years. 


You are given the option to complete the customer registration process through the Site before placing an order for products through the Site.  Any personal information that you provide will be held and used by us in accordance with our Privacy Policy. 

If you do not complete the customer registration process through the Site before placing an order then you will not be able to use the tracking facilities or take advantage of the full range of services available on the Site. 

Placing an Order for Products

You may order products by selecting and submitting your order through the Site in accordance with these Terms and Conditions. 

Any order placed through the Site for a product is an offer by you to purchase the particular product (including the delivery and other charges) at the time you place the order.

You will be notified about every order you place with Mawasim, either by email or by SMS. 

You will receive a SMS and/or email when;

(i) you have placed the order;

(ii) when your order is being “Processed” and “Out for Delivery”; and 

(iii) you will also receive a SMS and/or email when the delivery has been completed. 

You may only view your payment history if you have completed the customer registration process and by logging on to your Mawasim online account

Prices and Delivery Charges

Abu Dhabi: All orders worth AED 100 and above (excluding VAT) are delivered free of charge. Any order below AED 100 (excluding VAT) will be charged a delivery fee of AED 25.

Dubai: All orders worth AED 100 and above (excluding VAT) are delivered free of charge. Any order below AED 100 (excluding VAT) will be charged a delivery fee of AED 25.

Item prices displayed at the time orders are placed will be applicable. 

Payment Methods

Payment can be made in cash upon delivery or online on the Site at the time of placing the order in UAE dirhams (AED). We accept the following credit cards:

(i) Visa Credit Card and Visa Debit Card; and

(ii) MasterCard Credit Card and MasterCard Debit. 


Mawasim will now deliver to Abu Dhabi and Dubai.

Mawasim reserves the right to withhold the delivery of any products to you for any reason whatsoever. You will not be charged for products that have been withheld until those products are either picked up by you (if we permit) or alternative delivery arrangements are made.

“Delivery Point" means an outside area of the premises at the address specified by you on your order, such as your front door. If the premises are a multi-level building, the Delivery Point shall be located on the ground floor of such building. 

Deliveries will be made to the Delivery Point. If the delivery person brings the products inside the premises, beyond the Delivery Point, at the request of you, or other person accepting delivery of the products on your behalf we will not be liable for any direct or indirect damage or loss (including in negligence) suffered by you or any third party in doing so. In addition, you indemnify Mawasim for any direct or indirect damage or loss (including in negligence) that that we or our delivery person incurs, as a result the actions or inaction of you, or any other person accepting delivery of the products on your behalf, which results in any third party claim arising out of or in connection with any deliveries brought beyond the Delivery Point.

Mawasim shall be entitled to assume that any person accepting delivery of the products is authorised to do so on your behalf.

You will ensure that their Delivery Point is easily accessible to Mawasim’s delivery person, and that it is safe for the delivery person to enter your premises in order to complete the delivery. If, in the delivery person's reasonable opinion, the Delivery Point is not easily accessible, or it is unsafe to deliver the products, the delivery will not be made, and you will be contacted to make alternative arrangements. Mawasim reserves the right to charge an additional Delivery Charge in respect of any deliveries repeated in accordance with this clause. If alternative arrangements acceptable to Mawasim are not reached, you will be deemed to have cancelled the order.

Delivery times and areas are detailed in the (“Delivery Schedule”). If for any reason we are not able fulfill the order in the chosen delivery time we will inform you via SMS or email and you will be able to choose a different Delivery Starting time. 

Notwithstanding any other term, Mawasim will not be liable for failure to deliver on a timely basis, whether the delay has been due to causes beyond the control of Mawasim or otherwise.

If no person is present at the Delivery Point at the time of delivery, or you or any other person fails or refuses to take delivery of the products, the products will be left at the Delivery Point and be deemed to have been delivered at that point in time.

Property and risk in the products shall pass to you on delivery to the Delivery Point.

Incorrectly or undelivered products

If any product delivered does not correspond with a product ordered, you may:

(i) keep the incorrectly-delivered product, in which case no adjustment will be made to the payment due from you for the order containing the incorrect product; or

(ii) reject the incorrectly-delivered product, in which case we will, at your request, either replace that product with the product that was originally ordered, or refund the value of the product that was originally ordered (as at the date on which the product was ordered).If you choose to reject an incorrectly-delivered product, we reserve the right to collect the incorrectly-delivered product from you. If you are unable, or refuse, to deliver up the product when requested, we reserve the right to charge you for that product.

If you have been charged for a product that has not been delivered, if the product is in stock, we will, at your request, re-deliver that product at no extra charge. Alternatively, you may cancel the order of such product (or if the product is out of stock we may cancel the order for that product) (in each case without incurring any cancellation fee), and we will refund the value of the relevant product (as at the date on which the product was ordered).

Return Policy:

(i) Only Dry Goods that have not been opened/tampered with/expired/damaged are returnable within 7 calendar days (“Valid Returns”).

(ii) Perishable Items such as Bakery, Fruits & Vegetables, Butchery and Dairy Products are non-returnable.

(iii) All products that are to be refunded will not be picked up you will have to return the products to our store If you requesting a refund due to the products being defective we will schedule a time of delivery of the products and collect them. 

(iv) For Valid Returns, customers will be refunded the full amount of the products either via cash or credit card in the original mode of payment;

(v) Original receipts must be presented;

(vi) Delivery fees in relation to the products are non-refundable unless the products are defective. 

Amendments & Cancellations  

(i) Order changes will only be accommodated before order/ payment is processed.

(ii) You will only be able to cancel an order one hour before the chosen “Delivery Starting” time as provided on the Delivery Schedule.

(iii) Please note that we will charge a cancellation fee of AED15 per order. 

(iv) Any cancellation after the time stated in (ii) above you will be charged the full sum.

Defective Items

Mawasim guarantees the quality of its goods upon purchase. Any complaint should be immediately directed to us via phone or email with the necessary details. For valid claims, we will fully refund the defective item including any delivery charges or replace the item depending on your preference.


(i) Promotional offers that Mawasim will offer through its Site will be subject to the terms and conditions that relate to that specific promotion.

(ii) Promotions and their terms may be changed or withdrawn at any time without prior notice.

(iii) Refunds for items bought as a promotional offer will be subject to the terms of the promotion and the promotional price.

Use of the Site and Social Media

Mawasim requires you to respect fellow community members on the Site and our social media pages. While using the Site or any of our social media pages, you must not:

(i) post comments or content that is abusive, offensive, defamatory or obscene;

(ii) post information which may be considered culturally or religiously offensive;

(iii) post any advertising material or promotional material;

(iv) interfere or disrupt networks or websites connected to the Site;

(v) violate any intellectual property right, law or regulation.

Intellectual Property

All copyright, data, text, software, images, graphics, trademarks, logos, interfaces, photographs and other intellectual property (“IP Content”) on the Site is owned, controlled by, or licensed to Mawasim. Except for viewing the IP Content for your own personal non-commercial use, Mawasim does not grant you any rights to use the Site or IP Content for any other purpose unless it expressly consents in writing to such use.

Limitation of Liability 

Except where prohibited by law, Mawasim, its officers, employees and suppliers will not be liable to you for any loss, damage, liabilities or claims and expenses that you may suffer due to your use of the Site, its services or these Terms and Conditions. You use the Site at your own risk. Mawasim does not warrant or guarantee:

(i) the accuracy or completeness of any information available on the Site;

(ii) that access to the Site will be uninterrupted or error free;

(iii) that any defects will be corrected immediately; or

(iv) that the Site will be free from viruses or other contamination.

In addition,

- Mawasim Organic Products does not provide health and medical advice whatsoever when describing a product, providing usage tips, nutrition benefits or cooking recipes. You must not rely on the information on our website as an alternative to medical advice from your doctor or other professional healthcare provider.

- All information published on this website are not designed to cure or heal any illness or disease, nor are they intended to substitute for medical advice, diagnosis or treatment.

- If you have any specific questions about any medical matter, you should consult your doctor or other professional healthcare provider.

- Before beginning any practice related to health, diet or exercise, always consult with your doctor or medical consultant or nutritionist should you need information about any of the products displayed on our site and its effect on your health or your diet.

Termination of Use

Mawasim reserves the right in its absolute discretion to suspend or terminate at any time your access to the Site without notice for any reason including but not limited to a breach of these Terms and Conditions.  The suspension or termination shall not affect either party’s rights or liabilities. 


You warrant that:

(i) all information and data provide by you to use through the Site (including as part of the customer registration process) or otherwise is true, accurate, complete and up to date;

(ii) the person receiving the products at the delivery address on your behalf is authorized by you to do so; and

(iii) you have and will comply with all relevant laws to your use of the Site and your placement of any order. 

Images Displayed on the Site

The images referenced, made accessible or available on the Site are for illustrative or viewing purposes only. Product images are subject to change without any prior notification. Mawasim cannot guarantee that the product you receive should come in the same packaging as seen on the Site. However, we endeavor to maintain accurate information and imagery of the product you view.

Consumer Protection Law

You agree that nothing in these terms and conditions is intended to have the effect of contracting out of Federal Law No. 24 of 2006 UAE Consumer Protection Law (“Consumer Protection Law”) or Federal Cabinet Resolution No. 12 of 2007 Concerning Consumer Protection (“Consumer Protection Regulations”), except to the extent permitted by the Consumer Protection Law and Consumer Protection Regulations, and all provisions of these Terms and Conditions shall be read as modified to the extent necessary to give effect to that intention.


Our Privacy Policy is available here and forms part of the Terms and Conditions. You acknowledge and agree to our Privacy Policy. Variation to the Terms and Conditions

You acknowledge and agree that Mawasim at its sole discretion and without liability may make amendments to these Terms and Conditions without your further specific agreement at any time with immediate effect by posting on this Site. Customers are advised to occasionally revisit these Terms and Conditions for the latest updates.  

Governing Law

These Terms and Conditions, , as well as your access to the Site, are governed by the laws of the UAE as applied in the Emirate of Abu Dhabi. In the event of any legal dispute or action being brought in connection with this Agreement, the parties agree that the courts of the Emirate of Abu Dhabi shall have jurisdiction to hear any such disputes and each party hereby consents to such jurisdiction of the courts.  


If any of these Terms and Conditions are unenforceable or held to be invalid, the offending provision/s will be removed from these Terms and Conditions and the amended Terms and Conditions will remain in force.


Any failure by Mawasim to act or enforce these Terms and Conditions immediately will not be considered a waiver of its right to take any action.